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How do I write a policy so AI gets it right?

Write the rule, then the exception, in section 3.

Narrated video with captions, 37 s. Made with a fictional company, Brightline Heating & Air (sample · fictional business). Read the transcript · Download the step-by-step PDF

Step by step

  1. Step 1: AI tools get policies wrong when the exception is missing. Here's how to write one in section three.

    AI tools get policies wrong when the exception is missing. Here's how to write one in section three.

  2. Step 2: Write the rule first. Then write the exception. Brightline's cancellation is free up to two hours before, and a no show is forty nine dollars, waived the first time.

    Write the rule first. Then write the exception. Brightline's cancellation is free up to two hours before, and a no show is forty nine dollars, waived the first time.

  3. Step 3: Do the same for booking, payment and warranties. Brightline's tune up guarantee says if it breaks within thirty days for something they checked, the visit is free.

    Do the same for booking, payment and warranties. Brightline's tune up guarantee says if it breaks within thirty days for something they checked, the visit is free.

  4. Step 4: Then test the exception, not just the rule. Ask a question where the exception applies, and check the answer follows it.

    Then test the exception, not just the rule. Ask a question where the exception applies, and check the answer follows it.

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