A small team with open arms
Open Arm Solutions began with a simple observation: the best support doesn't come from a company — it comes from people who genuinely know you. We keep our team small, our relationships long, and our promises kept.
Our story
After years watching larger agencies rotate unfamiliar faces through people's homes, our founder set out to build the opposite: a service where the same familiar faces show up each week, where families are partners rather than account numbers, and where "person-centred" is a daily practice — not a brochure phrase.
Today we support people in their homes and communities across the region — helping with daily routines, getting out and about, giving family carers a real break, and making sense of funding and plans.
What we stand for
Dignity first
Support should never feel like a service being done to someone. We ask, listen, and follow the person's lead.
Open arms
Everyone is welcome here — every background, ability and family situation, without exception.
Trust you can rely on
Qualified, thoroughly checked support workers, clear communication and no surprises.
The people behind the name
Sarah Chen
Founder & Director
Marcus Okafor
Support Coordinator
Priya Thompson
Lead Support Worker
Let's see if we're the right fit
Every support arrangement starts with a relaxed conversation — about you, your family and what good support looks like.
Get in touch