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Terms of Use

Effective date: October 2026

These Terms of Use ("Terms") are an agreement between you and Open Arm Solutions ("Open Arm Solutions," "we," "us"). They cover your use of openarmsolutions.com (the "Site") and anything you buy through the Site, such as workshop seats and the AI Risk & Opportunity Assessment.

By using the Site or buying from us, you agree to these Terms. If you are using the Site or buying on behalf of a company, you confirm that you are authorized to accept these Terms for that company, and "you" includes the company. You must be at least 18 to buy from us.

1. Other terms that may apply

  • Privacy Policy explains how we handle personal information.
  • Workshop Terms apply to every public and private workshop and are part of these Terms.
  • Signed client agreements. Custom AI builds, Business Systems programs, retainers, and any other project work are governed by a separately signed Master Services Agreement and Statement of Work. If a signed agreement conflicts with these Terms, the signed agreement controls.

2. What we offer

Open Arm Solutions is an AI consultancy for small and mid-sized businesses. We offer:

  • Custom AI builds: AI voice and phone agents, private or local large-language-model (LLM) systems that answer questions from your documents, and AI integrations with CRMs and other business tools, built with security controls such as access controls, audit logs, redaction of personal information, and human approval for anything that touches money.
  • Business Systems programs: documenting standard operating procedures (SOPs) and setting up an internal training system (LMS), delivered over multiple sessions.
  • Workshops: paid public workshops sold per seat, and private workshops for your team.
  • AI Risk & Opportunity Assessment: a fixed-fee review of where AI can help your business and where it creates risk.
  • Free resources: such as our AI-readiness scorecard, AI Acceptable Use Policy template, and AI-news headlines.

3. Buying online

  • Prices and payment. Prices are in U.S. dollars and are shown at checkout. Payment is due in full when you book unless the product page or a written quote says otherwise. Payments are processed by Stripe, and Stripe's terms apply to the payment itself. We never receive your full card number.
  • Taxes. Prices do not include taxes. If a sale is subject to tax, it will be shown at checkout.
  • Confirmation. Your purchase is confirmed when you receive our confirmation email.
  • Errors. If a price or description on the Site is wrong, we may cancel the order and give you a full refund, even after confirmation.
  • Disputes with your card issuer. If you have a problem with a charge, please email us first. We can usually resolve it faster than a chargeback.

4. AI Risk & Opportunity Assessment

  • What it is. A fixed-fee assessment that reviews how your business currently works, where AI could save time or money, and where AI use (yours or your vendors') creates data, security, or compliance risk. You receive a written summary of findings and a prioritized roadmap.
  • What it is not. The assessment is advisory. It is not a legal opinion, a regulatory compliance audit, a penetration test, a financial audit, or a certification of any kind.
  • Scheduling and your part. After you pay, we will schedule the working sessions with you. We need timely access to the people and information the assessment covers. If you do not schedule or provide information within 60 days of purchase, we may close the engagement and deliver a report based on what we have.
  • Delivery. We deliver the written report within 10 business days after the final working session and receipt of the information we requested.
  • Cancellation and refunds. You may cancel for a full refund at any time before the first working session. After the first working session begins, the fee is not refundable. If we cannot deliver the assessment for reasons within our control, we will refund the fee in full.
  • Build credit. If you sign a Statement of Work for a custom AI build within 90 days after we deliver your assessment report, the full assessment fee is credited against that build's first invoice. The credit applies once, only to the company that bought the assessment, and has no cash value.

5. Workshops

Workshop bookings, refunds, credits, recordings, conduct, accessibility requests, and private-workshop deposits are covered by our Workshop Terms.

6. Free resources

We grant you a non-exclusive, non-transferable, revocable license to use our free resources, including the AI Acceptable Use Policy template and scorecard results, for your own organization's internal purposes. You may adapt the AI Acceptable Use Policy template for your organization. You may not sell, sublicense, or republish our free resources as your own product, or use them to provide paid services to others, without our written permission. Free resources are provided "as is" and are general information, not legal advice.

7. No professional advice

Open Arm Solutions is not a law firm, accounting firm, financial adviser, investment adviser, insurance agency, or licensed security auditor. Content on the Site, in our workshops, scorecard, templates, and assessments, including discussions of privacy, telemarketing, healthcare, employment, or tax rules, is general information to help you ask better questions. It is not legal, tax, accounting, financial, or investment advice, and it does not create an attorney-client or other professional relationship. Talk to your own qualified advisers before making decisions that depend on those rules.

8. AI output disclaimer

AI systems generate output based on probabilities, not understanding. Any AI output, including output from systems we demonstrate, recommend, or build, may be inaccurate, incomplete, out of date, biased, or entirely made up, and may change when a third-party AI provider updates its models. Therefore:

  • Examples, demonstrations, time savings, and cost figures we share are illustrative. Your results depend on your data, processes, people, and choices, and will vary.
  • We do not guarantee that any AI system, workshop, or recommendation will produce a particular result, revenue, savings, or return on investment.
  • You are responsible for reviewing AI output before relying on it, and for the decisions you make with it.
  • AI output should never be the sole basis for legal, financial, medical, employment, credit, housing, insurance, or safety decisions about a person.
  • Third-party AI services (for example, model and API providers) are governed by their own terms, which can change. We are not responsible for their availability, accuracy, or policy changes.

9. Testimonials and results

Testimonials on the Site come from real clients or workshop attendees and reflect their own experience. They are not a promise that you will get the same results. If we gave someone anything of value for a testimonial, or if they have a business or personal relationship with us, we say so next to the testimonial. We never publish fake or AI-generated reviews.

10. Using the Site

You agree not to:

  • Break the law or violate anyone's rights while using the Site.
  • Submit someone else's personal information without their permission, or submit false information.
  • Try to gain unauthorized access to the Site, our accounts, or our systems; probe or test their security without our written permission; or interfere with how the Site works.
  • Upload malware, or send automated or bulk submissions through our forms.
  • Copy, scrape, or republish substantial parts of the Site, including the AI-news list, by automated means.
  • Use the Site to send spam or unsolicited messages.

We may suspend or block access to the Site for anyone who violates these Terms.

11. Our content and trademarks

The Site and its content, including text, graphics, workshop materials, templates, and code, are owned by Open Arm Solutions or its licensors and are protected by copyright and other laws. Except for the license in section 6, and the workshop-materials license in our Workshop Terms, you may view and print pages from the Site for your own information only.

"Open Arm Solutions" and the OAS logo are trademarks of Open Arm Solutions. Other company and product names on the Site, including the names of news publishers and AI providers, belong to their owners. Their appearance does not mean they endorse us or we endorse them.

If you send us suggestions or feedback, we may use them without any obligation to you.

12. Links and third-party content

The AI-news list on the Site shows headlines and links supplied by third-party publishers. We do not write, verify, or endorse those articles, and the publishers' own terms and privacy policies apply when you visit their sites. The same is true of other third-party sites and services we link to, including Stripe. We are not responsible for third-party content, products, or services.

13. Disclaimer of warranties

To the fullest extent the law allows, the Site, the AI-news list, and our free resources are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not promise that the Site will be uninterrupted, error-free, or free of harmful components. Paid services come only with the commitments stated in these Terms, the Workshop Terms, or your signed agreement.

14. Limitation of liability

To the fullest extent the law allows:

  • Neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities, arising out of these Terms, the Site, or anything purchased under these Terms, even if advised that they were possible.
  • Our total liability for all claims arising out of these Terms, the Site, or anything purchased under these Terms is limited to the amount you paid us for the specific service that gave rise to the claim during the 12 months before the claim arose, or $100 if you paid us nothing.

These limits do not apply to liability that cannot be limited by law, such as liability for fraud or intentional misconduct. A signed client agreement sets its own limits for the work it covers.

15. Indemnity

If you use the Site or our free resources in violation of these Terms or the law, or submit information you had no right to submit, you agree to defend and indemnify Open Arm Solutions against third-party claims, and the related reasonable costs and attorneys' fees, that result.

16. Disputes and governing law

  • Talk to us first. If you have a dispute with us, email openarmsolutions@gmail.com and describe the problem. We will both try in good faith to resolve it within 30 days before either of us files a lawsuit.
  • Governing law. These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules, and applicable U.S. federal law.
  • Where disputes are heard. Any lawsuit about these Terms, the Site, or anything purchased under these Terms must be brought in the state courts located in Broward County, Florida, or the United States District Court for the Southern District of Florida, and both parties consent to those courts' jurisdiction. Either party may bring an eligible claim in small claims court in Broward County instead.

17. Changes to these Terms

We may update these Terms by posting a new version with a new effective date. Changes apply to your use of the Site after they are posted and to purchases made after that date. A purchase you made earlier stays under the Terms in effect when you made it.

18. General

  • Electronic communications. You agree that we may send notices, receipts, and agreements electronically, and that electronic signatures and records have the same effect as paper ones.
  • Events outside our control. We are not responsible for delays or failures caused by events beyond our reasonable control, such as hurricanes and other severe weather, power or internet outages, failures of third-party platforms, illness, or government action. Our Workshop Terms explain what happens to a workshop in those cases.
  • Severability. If any part of these Terms is found unenforceable, the rest stays in effect, and the unenforceable part will be enforced to the maximum extent allowed.
  • No waiver. If we do not enforce a provision right away, we have not given up the right to enforce it later.
  • Assignment. You may not transfer your rights under these Terms without our written consent. We may transfer ours in connection with a merger, reorganization, or sale of our business.
  • Entire agreement. These Terms, together with the documents listed in section 1, are the entire agreement between you and us about their subject matter.

19. Accessibility

We want everyone to be able to use the Site. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. If any part of the Site is hard for you to use, email openarmsolutions@gmail.com and we will help and work to fix it.

20. Contact

Open Arm Solutions Coral Springs, Florida Email: openarmsolutions@gmail.com Website: https://openarmsolutions.com