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How-to guides · Google Profile Tune-Up · How do I

How do I answer a question on my profile?

Answer questions people ask on your profile, and add the common ones yourself.

Narrated video with captions, 32 s. Made with a fictional company, Brightline Heating & Air (sample · fictional business). Read the transcript · Download the step-by-step PDF

Step by step

  1. Step 1: People can ask questions right on your profile. Here's how to answer them.

    People can ask questions right on your profile. Here's how to answer them.

  2. Step 2: People can ask a question right on your profile, and anyone searching can see the answer. Check for new ones during your weekly look at the profile.

    People can ask a question right on your profile, and anyone searching can see the answer. Check for new ones during your weekly look at the profile.

  3. Step 3: Answer briefly, from your own facts. Don't promise anything you can't back up.

    Answer briefly, from your own facts. Don't promise anything you can't back up.

  4. Step 4: Then add the questions you get most often by phone, with your answers, so customers find them before they call.

    Then add the questions you get most often by phone, with your answers, so customers find them before they call.

  5. Step 5: Check weekly, answer from your facts, and add the common ones.

    Check weekly, answer from your facts, and add the common ones.

Get the Google Profile Tune-Up

Your Google Business Profile right, and your details matched everywhere. Every Kit and Install comes with these videos, and an Install adds a walkthrough made from your own setup.

See the Google Profile Tune-UpAll guides