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What happens when a call is missed

From the missed call to the text back to the job details in your inbox.

Narrated video with captions, 42 s. Made with a fictional company, Brightline Heating & Air (sample · fictional business). Read the transcript · Download the step-by-step PDF

Step by step

  1. Step 1: Here's what happens when you can't pick up, from the missed call to a booked job.

    Here's what happens when you can't pick up, from the missed call to a booked job.

  2. Step 2: When a call isn't answered after a few rings, it forwards to your answering app. Your number stays the same, and calls you do pick up never reach the app.

    When a call isn't answered after a few rings, it forwards to your answering app. Your number stays the same, and calls you do pick up never reach the app.

  3. Step 3: The app texts back within a minute, answers from your own facts and takes the job details: what's wrong, when they'd like a visit, and where.

    The app texts back within a minute, answers from your own facts and takes the job details: what's wrong, when they'd like a visit, and where.

  4. Step 4: You get a short summary by text and email, ready to confirm. Anything urgent reaches a person right away, and the app never takes payments or card numbers.

    You get a short summary by text and email, ready to confirm. Anything urgent reaches a person right away, and the app never takes payments or card numbers.

  5. Step 5: Fewer callers move on to the next company.

    Fewer callers move on to the next company.

Get the Never Miss a Lead

Missed calls answered and texted back, in an app you own. Every Kit and Install comes with these videos, and an Install adds a walkthrough made from your own setup.

See the Never Miss a LeadAll guides