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How do I answer "that's more than I expected"?

A friendly reply that explains the price without a discount.

Narrated video with captions, 30 s. Made with a fictional company, Brightline Heating & Air (sample · fictional business). Read the transcript · Download the step-by-step PDF

Step by step

  1. Step 1: Sometimes a customer says the quote is more than they expected. Here's how to answer kindly, without reaching for a discount.

    Sometimes a customer says the quote is more than they expected. Here's how to answer kindly, without reaching for a discount.

  2. Step 2: Paste the quote into the explain the price prompt. It writes a short, friendly reply about what's included and why.

    Paste the quote into the explain the price prompt. It writes a short, friendly reply about what's included and why.

  3. Step 3: If there's a Good option, it offers that. It never offers a discount, because discounts aren't on your price list.

    If there's a Good option, it offers that. It never offers a discount, because discounts aren't on your price list.

  4. Step 4: Read the reply before it goes out, and send it from your own email or phone, like any other message.

    Read the reply before it goes out, and send it from your own email or phone, like any other message.

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Quotes drafted from your notes, and unsigned quotes followed up. Every Kit and Install comes with these videos, and an Install adds a walkthrough made from your own setup.

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