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How do I run the 20 test questions?

Check every tool before your team relies on it.

Narrated video with captions, 39 s. Made with a fictional company, Brightline Heating & Air (sample · fictional business). Read the transcript · Download the step-by-step PDF

Step by step

  1. Step 1: Before your team relies on a tool, run the twenty test questions from your checklist.

    Before your team relies on a tool, run the twenty test questions from your checklist.

  2. Step 2: Fill in the blanks with your own services and towns, then ask each question in the tool. They include a discount request, a card number it must refuse, and a question that isn't in the file.

    Fill in the blanks with your own services and towns, then ask each question in the tool. They include a discount request, a card number it must refuse, and a question that isn't in the file.

  3. Step 3: Mark pass only when the answer is right, uses your words and invents nothing. Fix any misses in the workbook, reload, and ask again until all twenty pass.

    Mark pass only when the answer is right, uses your words and invents nothing. Fix any misses in the workbook, reload, and ask again until all twenty pass.

  4. Step 4: Run the test in every tool, not just one. Each tool reads instructions a little differently, so one passing tool doesn't prove the others.

    Run the test in every tool, not just one. Each tool reads instructions a little differently, so one passing tool doesn't prove the others.

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