Skip to content
Open Arm Solutions home
Get startedSee plans & pricing

How-to guides · Never Miss a Lead · Quick start

Change your hours or answers

Update holiday hours or an answer in the app, then test it with one call.

Narrated video with captions, 43 s. Made with a fictional company, Brightline Heating & Air (sample · fictional business). Read the transcript · Download the step-by-step PDF

Step by step

  1. Step 1: Closing for a holiday or changing a price? Here's the two-minute update, so callers get the right answer from day one.

    Closing for a holiday or changing a price? Here's the two-minute update, so callers get the right answer from day one.

  2. Step 2: Open Hours and add the holiday. Say whether emergencies still go to your on-call tech, so urgent callers are never left waiting until you're back.

    Open Hours and add the holiday. Say whether emergencies still go to your on-call tech, so urgent callers are never left waiting until you're back.

  3. Step 3: Open Answers to change what the app says. Use the same wording as your Business Brain, so the phone, your website and your team all say the same thing.

    Open Answers to change what the app says. Use the same wording as your Business Brain, so the phone, your website and your team all say the same thing.

  4. Step 4: Then make one test call to check. On the care plan, text us the change and we do it for you, and test it too.

    Then make one test call to check. On the care plan, text us the change and we do it for you, and test it too.

  5. Step 5: Update early, keep answers matching, and test once after every change.

    Update early, keep answers matching, and test once after every change.

Get the Never Miss a Lead

Missed calls answered and texted back, in an app you own. Every Kit and Install comes with these videos, and an Install adds a walkthrough made from your own setup.

See the Never Miss a LeadAll guides