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How do I handle business texting registration?

What the phone carriers require before your app texts customers.

Narrated video with captions, 32 s. Made with a fictional company, Brightline Heating & Air (sample · fictional business). Read the transcript · Download the step-by-step PDF

Step by step

  1. Step 1: U.S. phone carriers require businesses that text customers to register first. Here's how to handle it.

    U.S. phone carriers require businesses that text customers to register first. Here's how to handle it.

  2. Step 2: Ask each app whether it handles registration and what it costs. It's usually under twenty-five dollars one time, plus about two to ten dollars a month.

    Ask each app whether it handles registration and what it costs. It's usually under twenty-five dollars one time, plus about two to ten dollars a month.

  3. Step 3: Register in your business's name. With the Install, we do it during setup, and it stays yours.

    Register in your business's name. With the Install, we do it during setup, and it stays yours.

  4. Step 4: Don't forward real calls until it's approved. If test texts never arrive, registration is one of the first things to check.

    Don't forward real calls until it's approved. If test texts never arrive, registration is one of the first things to check.

Get the Never Miss a Lead

Missed calls answered and texted back, in an app you own. Every Kit and Install comes with these videos, and an Install adds a walkthrough made from your own setup.

See the Never Miss a LeadAll guides