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How do I write the greeting?

A short greeting that says it's an AI and what it can do.

Narrated video with captions, 32 s. Made with a fictional company, Brightline Heating & Air (sample · fictional business). Read the transcript · Download the step-by-step PDF

Step by step

  1. Step 1: The greeting is the first thing callers hear, so keep it short.

    The greeting is the first thing callers hear, so keep it short.

  2. Step 2: Say it's an automated assistant and what it can do. Brightline's greeting offers answers, taking details or booking a tune-up, and tells anyone who smells gas to hang up and call nine one one.

    Say it's an automated assistant and what it can do. Brightline's greeting offers answers, taking details or booking a tune-up, and tells anyone who smells gas to hang up and call nine one one.

  3. Step 3: If you record calls, add that to the greeting, and check your state's rules. Some states require everyone on the call to agree.

    If you record calls, add that to the greeting, and check your state's rules. Some states require everyone on the call to agree.

  4. Step 4: Then call in and listen for both lines. It's the last call on the test-call log.

    Then call in and listen for both lines. It's the last call on the test-call log.

Get the Never Miss a Lead

Missed calls answered and texted back, in an app you own. Every Kit and Install comes with these videos, and an Install adds a walkthrough made from your own setup.

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